About Us — The Cycle Courier Co. Story

We Built the Courier Service Bikes Actually Deserve

When you hand over a £3,000 e-bike to a courier, you shouldn't have to cross your fingers. Yet for years, that's exactly what cyclists and dealers had to do — pack bikes into boxes, hope for the best, and deal with the damage claims afterwards.

Cycle Courier Co. exists to change that.

We're a specialist bike and e-bike transport service built from the ground up for two wheels — not adapted from a generic parcel service. Every process, every van, every handler is chosen with one thing in mind: your bike arrives exactly as it left.

No Box. No Compromise.

Traditional bike shipping requires full disassembly, heavy packaging, and reassembly at the other end — a process that adds cost, time, and risk. Bikes arrive with scratched components, misaligned gears, and handlebars that need re-setting up. For e-bikes, improper boxing can even void manufacturer warranties.

We collect and deliver bikes fully assembled, without a box.

That means:

  • No disassembly or reassembly — shorter PDI (Pre-Delivery Inspection) time for dealers
  • Far fewer transit scratches, cable snags, and damaged components
  • E-bike batteries and electronics handled correctly, every time
  • Your customer gets a bike that's ready to ride, not ready to be built

Fully Insured, Every Journey

Every bike we carry is fully insured in transit — whether it's a £500 commuter or a £5,000 cargo e-bike. Our insurance covers the full declared value of your bike, so if the unthinkable happens, you're protected.

No hidden exclusions for e-bikes. No "fragile item" small print. Just straightforward cover, every time.

Live Tracking — You Always Know Where Your Bike Is

We know the anxiety of waiting for a high-value delivery. That's why we offer Uber-style live tracking so you (and your customer) can follow the journey in real time.

  • See your driver on the map, live
  • Receive updates at every stage of the journey
  • Choose your delivery window across 7 available days
  • No more "it'll arrive sometime today" guesswork

Specialist E-Bike Handling

Electric bikes aren't just heavier — they require specific knowledge. Our team is trained in safe e-bike handling, including battery management, weight distribution, and securing motor systems for transit. We don't treat an e-bike like an oversized parcel. We treat it like the sophisticated machine it is.

Trusted by Over 100 UK Bike Shops & Dealers

We're proud to be the courier of choice for over 100 bike shops and dealers across the UK. Our trade accounts are designed specifically for retailers who need reliable, recurring bike transport — with dedicated account management, volume pricing, and consistent service standards.

Whether you're a single-location dealer dispatching customer orders or a multi-site group managing stock transfers, we have a trade solution that fits.

4.9★ on Trustpilot

Don't just take our word for it. Our customers — from first-time buyers to seasoned cyclists — consistently rate us 4.9 stars on Trustpilot.

"Collected and delivered my e-bike without a scratch. Live tracking meant I knew exactly when to expect it. Brilliant service."

Ready to Book?

Whether you're a private customer sending a bike to a friend, or a dealer looking for a reliable nationwide partner — we're ready.